Posts tagged with "ticket management"

By 2025, teams of all sizes are turning to open-source platforms that offer transparency, customization, and self-hosting. In this post, we explore five leading tools—Taiga, OpenProject, Phorge, Kanboard, and the newcomer FlowInquiry Community Edition—highlighting their strengths, use cases, and why FlowInquiry’s AGPL-licensed, hybrid workflow engine is quickly gaining traction.

FlowInquiry v1.2.2 delivers a clean database refactor for easier data migrations, expanded automated testing, and refreshed documentation—laying the foundation for upcoming project-management features and smoother future development.

FlowInquiry v1.0 is officially live! 🎉 This release marks a major milestone in workflow automation, bringing enhanced team collaboration, customizable workflows, and seamless integrations. Whether you're managing customer requests or streamlining internal processes, FlowInquiry empowers teams to work smarter and faster. Dive into the latest features and improvements that make this the most powerful version yet! 🚀

Customer support often struggles with slow response times, misclassified tickets, and unresolved frustration. AI can change this by analyzing sentiment, prioritizing urgent tickets, and detecting hidden customer dissatisfaction.

I invested in a premium electric charger known for its quality and long-term support. But when it stopped working within a year, the customer service experience was far from what I expected. Here's the story of how mismanaged ticket handling highlighted the need for better solutions like FlowInquiry