From Frustration to Innovation: How Poor Support Led to FlowInquiry

A Frustrating Journey Through Poor Ticket Management

About a year ago, I bought a power bank from a well-known electronics brand. It was more expensive than similar options, but I trusted the brand for its quality and customer support. For six or seven months, the charger worked flawlessly—until it suddenly stopped working right before an important trip. Confident in their support, I submitted a ticket through their contact page, explaining the issue, including my order details and stressing the urgency due to my upcoming travel.

Customer service responded the next day asking for evidence. I quickly provided photos and an explanation, expecting a smooth process. But two days went by with no update. When I followed up, a different representative replied—asking for the same evidence again. I resent everything and confirmed they already had it on file.

Eventually, I received a return label. I shipped the charger the same day, sent the tracking info, and reminded them of my tight deadline. Still, silence. My trip came and went without a replacement. Two weeks later, I returned home to find a refurbished charger waiting—too late to be of any help.

I left a one-star review in their feedback survey. A manager reached out a week later, asking about my experience. I responded with detailed, constructive feedback. They never replied.

That was the moment I lost trust in a brand I once respected—because of inconsistent support, missed expectations, and a lack of urgency.

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Why Better Ticket Management Matters — and How FlowInquiry Helps

Experiences like this highlight the importance of reliable ticket management systems. With clearly defined workflows and SLAs (Service Level Agreements), my case could’ve been resolved well before my trip. Each delay and communication gap could have been avoided with better visibility, accountability, and ownership.

That’s why I created FlowInquiry — a modern ticket management solution built for teams that care about customer experience.

FlowInquiry helps you:

• Define custom workflows tailored to your support process
• Set SLAs at each step to ensure timely action
• Prioritize urgent tickets and prevent bottlenecks
• Monitor team performance and overdue tickets with real-time metrics
• Equip managers with tools to act on inefficiencies and improve response times

With FlowInquiry, teams can be more responsive, transparent, and aligned—leading to faster resolutions and happier customers.

Don’t let disjointed processes cost you customer trust.
Try FlowInquiry and see how smarter workflows can empower your team and elevate your support experience.